IT Support

IT support encompasses all areas of ICT-related maintenance and user assistance, these including (but are not limited to): computer and network installation; troubleshooting; service upgrades; and providing client or user advice. They play a critical role in a business’ IT team, ensuring everything runs smoothly and at optimum performance. Depending on one’s position, an IT support specialist may also likely spend much of their time communicating with clients or customers, offering assistance regarding the use, maintenance, or potential issues of their company product or service.

Lumify Learn’s ICT40120 – Certificate IV in Information Technology (Systems Administration Support) provides foundational training in the field of basic IT support. With a focus on systems administration, you’ll equip yourself with broad ICT skills in hardware, software, and network management; tech maintenance; troubleshooting; and project support. The course also explores in-demand areas such as cyber security and general programming, helping set the foundation for potential opportunities in these sectors.

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Tech Talk

Why Study IT Support?

There’s never been a better time to be a tech specialist, as Australia’s industries venture further into an era of digital transformation. Technologies are now reshaping traditional jobs or replacing them altogether – with completely new career paths now being formed (i.e. cyber security, cloud computing, data analytics).

With technology now a staple in our everyday lives, IT support specialists have consistently experienced high demand, and are bound to see further employment growth in the years to come. The sector also offers plenty of opportunities for career progression, with workers able to build plenty of practical, fundamental tech skills applicable to other roles in the ICT industry. You’ll not only expand on your soft skills (i.e. communication, multi-tasking, and critical thinking), but also your essential IT knowledge and technical abilities.

As IT continues to change the face of Australian business, professionals with the skills to set up, manage, and maintain these new tools and technologies will stay in ever-growing demand. Studying IT support can thus bode plenty of employment opportunity and build pathways toward higher-level specialisations. According to the Labour of Market Insights, ICT support specialists are expected to see a sharp growth of 17.4% in the years to 2026 (about 24,900 workers). The average salary currently sits at $59,354 AUD per year (according to Payscale), though earnings can greatly increase as one’s experience grows – with the highest earners receiving around $74,000 annually.

There is also plenty of full-time work available, with around 83% of qualified IT support professionals working full-time positions.

Additionally, the general IT knowledge and skills you build through IT support training can help “future-proof” your career in Australia’s increasingly digital landscape. Statistics show that 87% of the country’s jobs now require digital literacy skills, particularly after the impacts of the recent COVID-19 pandemic. With a basic knowledge of cyber security, network management, and general tech maintenance, you’ll not only grant yourself a more competitive skillset for today’s job market – but an increasingly mandatory one, at that.

The skills you build are also easily transferrable to other roles and specialties in IT, including jobs in cyber security, computer networking, and cloud computing. An IT support job can be a great starting point for further, higher-paying, and higher-skilled pathways in the industry; helping set the stage for even more rewarding ICT careers.

If you’re seeking broader, more entry-level training in general IT skills; Lumify Learn also offers a ICT30120 – Certificate III in Information Technology, offering you an introductory look into client support and basic IT administration. Those who complete this course may then go on to pursue our Certificate IV program, or our other advanced training programs in varying ICT specialties.

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