IT Support Pro Package
Qualification. Certification. Experience.
Build practical IT support capability through a structured pathway combining nationally recognised training, industry certification, AI capability and workplace experience.
The IT Support Pro Package brings together:
ICT30120 Certificate III in Information Technology
ITIL® 4 Foundation certification
Practical AI Skills in the Workplace
Lumify Edge Job Placement Program
15-16 months | +12-week internship | Start ASAP | 100% Online Learning
Free course guide
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IT support roles currently advertised on SEEK (April 2026)
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typical salary for IT support officer roles in Australia as on SEEK (April 2026)
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projected job growth over five years as on SEEK (April 2026)
Save Time
Combine IT training, certification and career support into one structured learning pathway
Save Money
Save $2,228 when enrolling in the IT Support Pro Package compared to purchasing each component separately
What’s included in the IT Support Pro Package
A structured pathway combining accredited training, industry certification and real-world experience to support entry into IT support roles.
ICT30120 Certificate III in Information Technology
Build foundational IT skills aligned to nationally recognised standards.
ITIL® 4 Foundation
Develop understanding of IT service management frameworks used in modern organisations.
Practical AI Skills in the Workplace
Learn how AI tools are applied to support productivity and problem-solving.
Lumify Edge Job Placement Program
Access a structured internship pathway with career support.
Practical, flexible & industry-aligned courses
Balance studies with life
Our flexible, 100% online, recognised courses allow you to balance studies at your own pace.
1:1 trainer support
Learn from trainers with real industry experience, guiding you every step of the way.
Ready for the real-world
Our courses include practical assessments that mirror workplace scenarios and support you in developing job‑ready skills.
What employers look for
A review of IT support roles on SEEK (April 2026) indicates that employers typically look for a combination of foundational IT knowledge and service management capability.
Common requirements include:
a relevant tertiary qualification or foundational IT training
familiarity with IT support processes, systems and service frameworks
This package is structured to align with those requirements.
Develop foundational capability across IT systems, support and troubleshooting aligned to nationally recognised standards.
Covers:
hardware and software support
troubleshooting and diagnostics
networking fundamentals
system configuration
customer support and service skills
Build understanding of IT service management frameworks used across modern organisations.
Covers:
IT service management principles
service lifecycle and delivery
incident and problem management
service improvement practices
collaboration and workflows
The qualification builds foundational IT knowledge and support capability.
The certification introduces structured service management practices used in organisational environments.
Together, they support practical IT support capability aligned to industry expectations.
Practical AI Skills in the Workplace
Artificial intelligence capability is becoming increasingly relevant across modern technology roles.
This short course introduces how AI tools are used across organisations to support productivity, problem-solving and digital workflows.
Lumify Edge Job Placement Program
Experience applying skills in a business environment is widely recognised as an important indicator of performance.
The Lumify Edge Job Placement Program provides access to a structured internship pathway, supporting your transition from study into the workforce.
Our job placement partners report that over 92% of participants secure roles during or after their placement, based on their internal outcomes tracking. (Based on outcomes reported by Lumify Edge job placement partners )
Includes:
Internship placement support
Career coaching
Interview preparation
Workplace exposure
Save $2,228 with the Bundle Price
Pay Over Time
$87/month, 24 instalments
Pay Upfront
$8669
Where can Lumify Learn take you
Our courses are designed with your career in mind, whether you're looking to enter the workforce or advance in your current job.
Join our students getting job-ready with Lumify
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Frequently asked questions
If you’ve got questions, we’ve got answers. And if there’s anything you’d like to know that’s not covered by our FAQs, please get in touch.
The IT Support Pro Package combines nationally recognised qualifications with practical, job-ready skills in IT support and networking. You’ll learn how to troubleshoot technical issues, manage systems, support users, and work with essential IT tools, all within a structured pathway designed to prepare you for entry-level IT roles.
After completing an IT support course, you can pursue roles such as IT Support Specialist, Help Desk Technician, Desktop Support Officer, or Junior Systems Administrator. These roles are in demand across Australia as businesses rely on skilled professionals to maintain and support their technology.
No prior experience is required to start the IT Support Pro Package. The course is designed for beginners and will guide you through the fundamentals of IT before progressing to more advanced technical skills, making it ideal for career starters or those changing careers.
In an IT support course, you’ll develop practical skills in troubleshooting hardware and software issues, networking fundamentals, operating systems, customer support, and system maintenance. These skills are essential for providing technical support in real-world workplace environments.
Most learners build the foundational skills and practical experience needed for entry‑level IT support roles within 15 to 16 months, depending on their study pace. The structured learning pathway helps you develop capability and confidence as you progress through your training.
Yes, IT support skills are in strong demand across Australia. Organisations of all sizes require skilled IT professionals to maintain systems, support staff, and ensure smooth day-to-day operations, making IT support a reliable and accessible entry point into the tech industry.
Get Started with our course guide
Download our course guide to familiarise yourself with the structure, and to initiate a conversation with out advisors.
What happens next?
A course advisor will call to chat about your course
You'll be invited to our Student Enrolment process
Once submitted, we'll send out confirmation
If successful, you'll be invited to orientation
Still not sure?
Talk to an advisor on
1800 936 230
Talk to an advisor
Request a callback from one of our advisors to ask questions or discuss about your study options.
