ICT Technician

Discover the daily responsibilities, essential skills, and qualifications of an ICT Technician in Australia. Learn about industry opportunities, employment growth, and salary potential.


Information and Communications Technicians (ICT technicians) support the design, development, installation, operation, testing, and problem solving of hardware and software.

Key Skills

  • Responding to incoming requests for support

  • Determining software or hardware solutions to problems

  • Ensuring correct and efficient use of software and hardware

  • Communicating with customers in person, over the phone and via email

  • Downloading, installing and configuring new software and performing software updates

  • Installing, repairing and maintaining hardware and peripheral equipment such as monitors, routers and modems

  • Providing ongoing coaching and tuition to users

  • Maintaining records of actions taken

Quick Facts

  • Information and Communications Technicians (ICT technicians) support the design, development, installation, operation, testing, and problem solving of hardware and software.

  • In 2005-2015 employment in ICT occupations (ICT technicians and ICT professionals) grew by about 23%, with ICT technicians contributing by around 8%

  • A lack of ICT technicians concerns twelve EU Member States whereas no EU country reports a surplus in this occupation

  • Comparing 2015 to 2025, the financial and insurance sector (business services) will employ about 70% more ICT technicians

  • ICT technicians may differ according to the sector they work for. Despite these dissimilarities, common drivers of change can be identified in relation to development of new business models and processes both in IT and its user sectors

  • Another key characteristic of the occupation is that skills are particularly vulnerable to the swift and constant technological advancements across sectors

  • The five key skills required for ICT technicians are advanced ICT skills, problem solving, job-specific skills, learning and moderate ICT skills

Salary Range

$50,000 – $65,000 (Medium $65,000) *
*Source: Payscale

Average Weekly Hours

41 hours (vs. all jobs average of 44 hours)*

*Source: Job Outlook

Main Industries

Professional, Scientific, and Technical Services; Education and Training, and Public Administration and Safety

Most Common Qualification Level

30.8% hold a Bachelor’s Degree


Getting the skills you need is simple by studying one of our information technology courses below.

Sources: payscale.com.au and joboutlook.gov.au – All information is to be used as a guide only, and are accurate at the time of publication.