Discover the daily responsibilities, essential skills, and qualifications of an IT support technician in Australia. Learn about industry opportunities, employment growth, and salary potential.
Overview
IT support technicians are tasked with ensuring all networks, devices, and other technological equipment are working as required (typically in a business setting). Their day-to-day tasks may include assessing company hardware for faults or issues, replacing equipment or issuing repairs as necessary. They likely work in a help desk or as part of an on-call support team, troubleshooting user problems online or over the phone.
These professionals are also often responsible for conducting frequent inventory of a company’s IT equipment, verifying upgrades or installing new hardware when required. They may also advise or train users on navigating these upgrades and new devices.
Employment for IT support technicians is expected to grow very strongly in the coming years – with a 14% predicted job growth by 2024, according to SEEK.
Key Skills
Excellent communication (and customer service) skills for training or assisting users
Strong organisational skills for keeping track of a business’ IT equipment, and any upgrades/modifications made
Thorough knowledge of computers and electronic equipment
Keen analytical skills and attention to detail; required to accurately track and monitor the day-to-day performance of systems
Ability to work in a fast-paced environment, as multiple user requests may appear simultaneously
Critical thinking and problem-solving skills for troubleshooting and resolving hardware issues
Quick Facts
IT support technicians can find work in most regions of Australia, with New South Wales currently holding the largest share of workers. Weekly salary potential ($1,498) is currently similar to the all-jobs average ($1,460) with many working full-time.
Salary Range
$42,000 - $73,000 (Median: $55,000)*
*Source: Payscale
Average Weekly Hours
41 hours (vs. all jobs average of 44 hours)*
*Source: Job Outlook
Main Industries
Professional, Scientific, and Technical Services; Education and Training, and Public Administration and Safety.
Most Common Qualification Level
30.8% hold a Bachelor’s Degree
STUDY PATHWAYS
Getting the skills you need is simple by studying one of our information technology courses below.
ICT40120 - Certificate IV in Information Technology (Networking)
ICT50220 – Diploma of Information Technology (Back End Web Development)
ICT50220 – Diploma of Information Technology (Advanced Networking)
Cloud Computing Certified Professional
*Sources: payscale.com.au and joboutlook.gov.au – All information is to be used as a guide only, and are accurate at the time of publication.
