Successful IT support professionals are excellent communicators, as much of their work is focused on assisting others with ICT-related use and maintenance. Having the skills to explain technicalities in a clear, concise, and jargon-free manner is thus essential. Strong customer service skills go hand-in-hand with this, as you’ll need the patience and interpersonal skills to navigate a user’s technical problems and provide satisfactory solutions.
Thus, IT support specialists are also keen problem-solvers, and are able to approach issues in a critical, logical manner. They also have an excellent eye for detail, helping them not only break down user issues but also assess IT systems for any potential risks or security weaknesses.
Of course, a comprehensive knowledge of the field is critical. Reliable IT support workers require through expertise of computer systems and how they work, along with common solutions; emerging technologies; and when to replace or upgrade existing equipment or software.