ICT40120 Certificate IV in Information Technology
(Systems Administration Support)

15 months
18th October 2023
100% online learning
20 units / 4 streams
Nationally Recognised Training logo
Australian Qualifications Framework logo

Course overview

The ICT40120 Certificate IV in Information Technology (Systems Administration Support) offers a comprehensive foundation of knowledge and highly sought-after skills that prepare you for various IT support roles. This course equips you with the proficiency to configure, troubleshoot, and maintain computer systems and applications. 

The units focused on systems administration support will provide you with the necessary knowledge to assess the status of running systems, covering both hardware and software aspects. This evaluation will enable you to ensure security, performance, and reliability, thereby ensuring efficient operation. 

By enrolling in this certificate, you have the opportunity to develop valuable skills in problem-solving and system maintenance, which are in high demand in the IT industry. Whether you aspire to pursue a career in system administration or simply want to enhance your skills, this certificate serves as an ideal starting point for your professional growth.

The benefits of completing an IT Certificate with Lumify Learn

If you want to, or are currently administering or conducting technician work, this qualification could be for you

Bridging the gap between learning and earning, Lumify Edge supports our students in their transition from study to their next IT role. Enhance our students' personal brand to make them interview-ready and provides direct access to our exclusive Lumify Group job portal, as well as internship opportunities.

Earn certifications in high demand in Australian and Internationally – Fast.  Gain the skills you need to jumpstart your career in IT with our Learn-Practice-Test-Repeat approach. Fast tracking our students to success.

Discover the power of quality Trainers. Our trainers are passionate about student outcomes, supporting students to success through 1on1 coaching and support.

Study on your own schedule. Manage your studies around work and family while still enjoying your life. You even have the option to fast-track and finish your studies ASAP. 

Course Structure

ICT40120 Certificate IV in Information Technology (Systems Administration Support)
15 months
100% online learning
20 units / 4 streams
Unit codeUnit name
ICTICT426Identify and evaluate emerging technologies and practices
ICTICT443Work collaboratively in the ICT industry
ICTPRG302Apply introductory programming techniques
ICTNWK422Install and manage servers
ICTNWK420Install and configure virtual machines
Unit codeUnit name
ICTSAS442Provide first-level remote help desk support
ICTSAS432Identify and resolve client ICT problems
ICTSAS446Fault find and troubleshoot ICT equipment, hardware and software problems
BSBCRT404Apply advanced critical thinking to work processes
ICTICT451Comply with IP, ethics and privacy policies in ICT environments
Unit codeUnit name
ICTICT445Connect and configure devices and hardware components
ICTNWK427Configure desktop environments
ICTSAS441Support ICT system software
ICTSAS443Support operating system users and troubleshoot applications
ICTSAS436Evaluate ICT system status
Unit codeUnit name
ICTSAS438Implement maintenance procedures
ICTICT440Develop service level agreements
BSBXCS404Contribute to cyber security risk management
ICTICT424Address cyber security requirements
ICTPMG411Support small scale ICT projects


While no formal prerequisites are required, it is beneficial for students to have a basic understanding of information technology concepts and some familiarity with networking principles. This prior knowledge or experience can greatly contribute to the student's ability to fully comprehend and apply the course material effectively.

Professional Experience:The student may already be working in an IT role and looking to build their networking skills- to take on new responsibilities at work or for a promotion.
Personal Experience:Students demonstrate a genuine passion for IT, often serving as the go-to person for friends and family regarding IT issues or engaging in IT-related projects at home.
Demonstrated Skills:Students who can demonstrate their skills and experience in the IT skills and knowledge covered in the ICT30120 Certificate III in Information Technology course (insert link to course here) will find themselves well-prepared for this program.
Self-discipline and time management skills:Online learning requires students to be self-directed and disciplined in managing their time. They need to be able to set their own schedules, meet deadlines, and stay motivated to complete their coursework.
Access to technology and reliable Internet connection:Students will need access to a computer, a reliable Internet connection to participate in online courses.
Flexibility:Online learning provides more flexibility than traditional classroom-based courses, but students still need to be able to balance their academic responsibilities with their personal and professional commitments.
Computer Skills:If you are confident using search engines, social media, digital communication (eg. emails and video calls), then you have the computer skills to study online.
Study Skills:The course will require you to use your communication, research, collaboration, technical and critical think/ problem solving skills. This is all part of the learning journey and building your confidence in both IT and study.

The ICT40120 Certificate IV in Information Technology (Systems Administration Support) is tailored for individuals seeking practical skills and knowledge to support, manage, and maintain computer systems in a business environment. This course is suitable for:

Entry-level IT professionals:This certificate serves as a strong foundation for individuals starting their IT careers, providing comprehensive insights into computer systems administration.
IT support personnel:Those already employed in IT support roles can expand their skill set and deepen their knowledge in systems administration through this course.
Small business owners:If you own a small business and wish to take control of your IT systems, this course equips you with the necessary skills and knowledge to effectively manage and maintain your computer systems.
Professionals considering a career change: Individuals contemplating a transition into IT systems administration can benefit from this course, as it provides the fundamental knowledge needed to embark on a new career path.

Lumify Edge

Lumify Edge is designed to provide you with the tools you need to launch a fulfilling and well-paid IT career.

By enrolling in the course, you will be eligible to take part in Lumify Edge where we connect you with those recruiting for positions in the market along with Internship opportunities.

Learn more

Student feedback

Enrolment information

Lumify Learn holds regular induction and orientation sessions, plus rolling starts for workshops and tutorials, so you can start learning when it suits you. Eligibility Requirements apply.

A course advisor will call to chat about your course and set up a time for you to get started

You will then be invited to complete the Student Enrolment process to secure your spot in the course

One your enrolment has been submitted, our Student Support Team will contact you to confirm your enrolment

If all your documentation is in order, you will then be invited to attend an online orientation

Payment information

Upfront Payment

Pay a once-off $4,455 fee.
The Full Fee includes a 10% discount - a saving of $495.

Fortnightly Plan

Pay $599 upfront + 26 fortnightly payments of $167.35

Monthly Plan

Pay $599 upfront + 12 monthly payments of $362.58

ZipMoney: Study now, Pay later

Pay 18 or 24 monthly payments
Course total $4,950 + ZipMoney fees
For more information about ZipMoney CLICK HERE

If you have any questions about how the payment plan works, simply reach out to our customer service team on 1800 936 230 or email us at [email protected].

We have a mix of both nationally recognised courses and globally recognised vendor certifications. Nationally recognised qualifications can be identified with the Nationally Recognised Training logo. The Vendor Certifications will show the vendor name eg. Microsoft, AWS, CompTIA

Plenty of workers in the IT support field carry a vocational education and training (VET) qualification. According to Labour Market Insights, 32.4% hold either a Certificate III, Certificate IV, Diploma, or Advanced Diploma qualification. Pursuing such training is often recommended for this field, as it equips you with the essentials in IT management and client support while verifying your skills as “industry standard” for the job market.

Additionally, VET qualifications are typically highly flexible and are completed in a shorter timeframe compared to traditional degrees – quickly arming you with the job-ready skills you need to start pursuing job opportunities. Lumify Learn is an example of training provider that offers such credentials through flexible online courses.

Apprenticeships and traineeships are also available in this field, allowing you to train on-the-job towards a qualification. Such pathways are also favoured for their ability to offer formal training while giving you a first-hand look into the actual industry and work environment.

Successful IT support professionals are excellent communicators, as much of their work is focused on assisting others with ICT-related use and maintenance. Having the skills to explain technicalities in a clear, concise, and jargon-free manner is thus essential. Strong customer service skills go hand-in-hand with this, as you’ll need the patience and interpersonal skills to navigate a user’s technical problems and provide satisfactory solutions.

Thus, IT support specialists are also keen problem-solvers, and are able to approach issues in a critical, logical manner. They also have an excellent eye for detail, helping them not only break down user issues but also assess IT systems for any potential risks or security weaknesses.

Of course, a comprehensive knowledge of the field is critical. Reliable IT support workers require through expertise of computer systems and how they work, along with common solutions; emerging technologies; and when to replace or upgrade existing equipment or software.

Lumify Learn’s IT support courses will explore all the essentials of providing ICT-related client assistance, including:

  • Providing first-level, remote help desk support

  • Troubleshooting IT equipment, hardware, and software

  • Identifying and reporting online security threats

  • Troubleshooting applications and OS users

  • Server/network installation, management, and maintenance

Additionally, you’ll explore other specialised areas of cyber security and networking. The potential skills you’ll build may include:

  • Network systems administration

  • Introductory programming

  • Cyber security risk management

  • Developing simple web pages

Talk to an advisor

Request a callback from one of our advisors to ask questions or discuss about your study options.

100% online learning

Our industry-leading ICT courses and web-based learning environment are available to you 24/7.

Payment plans available

With a variety of payment plan options, you'll be able to find a plan that fits your budget.

Support every step of the way

Our team will make sure you finish what you start. Our Trainers, Mentors and Student Support Team will be there for you at every step.