IT Support Courses

IT support plays a vital role in ensuring the seamless operation of businesses. It encompasses computer and network installations, troubleshooting, system upgrades, and user assistance. IT support specialists play a critical role in organisations by ensuring that their IT infrastructure runs optimally. Depending on one’s role, the responsibilities of an IT support specialist may include working directly with clients to address technical issues or enhance the use of a company’s products or services.

At Lumify Learn, we provide IT support certification for all levels. If you’re a beginner, you can take up our ICT40120 Certificate IV in Information Technology (Systems Administration Support) to gain foundational skills. On top of basics, our IT support courses cover relevant topics such as cyber security, programming, and the like.

Whether you’re looking to start a career in IT or are aspiring to take things to the next level, you can count on us to help you unlock exciting opportunities. Learn IT support with us today!

0

Employed in 2021 vs 2026 (*Payscale Insights)

0
+

Yearly Salary From

0
%

Future Job Growth

Our course offerings

View all courses

IT Support

IT Service Management Professional course has been designed to provide you with an end-to-end operating model for the creation, delivery and operation of tech-enabled products and services.

3 months

ITIL® 4 Foundation

IT Support

ICT40120 Certificate IV in Information Technology (Systems Administration Support) provides a solid base of knowledge and highly regarded skills to equip you for a range of ICT roles.

15 months

20 units / 4 streams

IT Support

Get hands-on with IT fundamentals and equip yourself with the skills needed for exciting IT roles. Our Certificate III Information Technology program offers comprehensive training in IT support, networking, and more.

12 months

12 units / 3 streams

Career opportunities

ICT Technician

Discover the daily responsibilities, essential skills, and qualifications of an ICT Technician in Australia. Learn about industry opportunities, employment growth, and salary potential.

ICT Systems Administrator

Learn about the key skills and education required to pursue a career in ICT systems administration. Explore Australian statistics on industry growth, salary potential, and employment opportunities across the country.

IT Application Developer

Discover the necessary skills, daily tasks, and employment opportunities of an IT application developer. Explore statistics on salary potential, industry growth, average weekly hours and commonly held qualifications.

System Administrator

Learn more about the day-to-day responsibilities, required skills, and common qualifications of a system administrator. Discover industry statistics on employment, salary potential, and average weekly hours of work.

System Engineer

Discover the daily job duties, key skills, and salary potential of a systems engineer. Explore statistics on industry growth, areas of employment, and common qualifications held in the field.

Help Desk Support

Discover the daily duties, key skills, and common qualifications of IT professionals working in help desk support. Learn about salary potential, average weekly hours, and future employment growth and opportunities.

IT Support Technician

Discover the daily responsibilities, essential skills, and qualifications of an IT support technician in Australia. Learn about industry opportunities, employment growth, and salary potential.

Network Support Professional

Discover the daily duties, required skills, and salary potential of working in ICT network support. Learn about industry growth and educational requirements, along with the best fields for employment opportunity.

ICT Support Officer

Discover the education and skills requirements to pursue a career as an ICT support officer. Learn about industry growth, salary potential, and employment opportunities within Australia.

ICT Systems Manager

Explore the required skills and education to pursue the role of an ICT systems manager. Learn about industry growth, employment opportunities, and salary potential.

IT Manager

Explore the requirements of an effective IT manager. Learn about key skills, job responsibilities, and information on salary, industry growth, and main industries of employment.

Alicia J

A huge thanks to Lumify Learn and trainer Dan who have supported me through the first half of my course. The professional and patient ongoing support, as well as the flexible learning terms has enabled me to manage work and home life while expanding

Alicia J

ICT40120 - Certificate IV in Information Technology System Administration Support

Tech Talk

6-steps-to-becoming-a-cyber-security-expert

Techtalk

A Day in the Life of a Cyber Security Analyst

If you are interested in starting a new career as a cyber security analyst, you are probably wondering what daily tasks are involved in the role.

Techtalk

What Does 2025 Hold for the IT Industry?

As we step into 2025, the IT industry is expected to face new opportunities and challenges. In this blog, we will explore some of the trends that we can expect in the IT industry.

Techtalk

How to transition from customer service to IT support

Transitioning careers is something many people do throughout their lives. In fact, the average person holds 12 jobs in their lifetime, in anywhere from three to seven different areas of work.

Techtalk

How to Effectively Set Goals This 2025

The new year is almost here! It's time to plan and focus on your goals for 2025. Determining your wants, needs, and areas of improvement (whether personally or professionally) are imperative to making the new year as fruitful and rewarding as possible.

Techtalk

Australia's IT Skills Gap: How Lumify Learn Can Help Reskill “Near Tech” Workers

An analysis by StickmanCyber reveals that there are only 11,387 cybersecurity professionals in vital roles, making up only 3% of Australia’s ICT workforce. As a result, Australia is constantly suffering from data breaches and cyber attacks.

Techtalk

5 Ways IT Professionals Can Improve their Time Management

Recent studies have shown that many employees struggle with time management. In fact, according to a study by Zapier, time management is one of the biggest obstacles to their productivity.

Techtalk

How to Level Up Your IT Career Through Networking

To have a prosperous and fulfilling career in the IT industry, you need to have the right skills, talent, work ethic, and continuous learning. However, there’s another essential ingredient for IT career success: networking.

Techtalk

The 4 Most Respected Professions in IT

Those seeking a fulfilling career path in IT will find no better time to enter the industry, spoilt for choice across growing, in-demand areas of cyber security, data science, web development, artificial intelligence, and more.

Techtalk

Debunking 4 Common Myths About Recognition of Prior Learning

RPL helps you progress your career, catalyses your personal growth, and allows organisations to strategically use existing talent to meet various business needs. But despite these benefits, there are still some misconceptions about RPL that people hold.

Techtalk

5 Ways to Land a Good Job in IT this 2024

If you aspire to be a part of the dynamic IT industry, now is the best time for you to take the first step. Below, we outline five steps to landing a quality, well-paid job in IT, and how training with Lumify Learn can help.

Techtalk

5 Common RPL Challenges and How to Overcome Them

While RPL is a path for many individuals looking to advance their IT career, their journey isn’t without its challenges. In this blog, we will discuss common issues that RPL candidates normally face, and how they can overcome them.

how-digital-skills-can-lead-to-job-security-in-2024

Techtalk

How Digital Skills Can Lead to Job Security this 2024

The world of ICT is often seen as field of great opportunity, high-paying roles, and exciting, constant developments; granting professionals the job security they need as we stride towards an ever-digital future.

Techtalk

4 Helpful Tips When Building a Strong RPL Portfolio

After completing your RPL consultation, your next task is to build a strong portfolio of evidence. But with so much valuable experience to showcase, where do you even begin?

How Lumify Learn Trainer Aline Kokotovic Facilitates RPL Excellence

Techtalk

How Our Trainer Aline Kokotovic Facilitates RPL Excellence

As Australia’s booming tech scene demands more IT workers, Recognition of Prior Learning (RPL) offers a valuable opportunity for seasoned IT professionals.

Techtalk

The Risks of HECS-HELP Debt for Your Tertiary Education and Why Lumify Learn is the Better Choice

Designed to ease upfront costs, HECS-HELP is now sparking national conversation because of its ballooning effect on graduates’ financial futures. This begs the question: is the traditional university path the only way to achieve your career goals?

Techtalk

What are the Highest-Paying IT Certifications Available in 2024?

As technology becomes increasingly important to every industry, IT certifications are more than just badges of honor that you share on LinkedIn – they’re also your ticket to a realm of career opportunities.

Techtalk

4 Reasons to Consider Taking an IT Support Course This 2024

The IT support field offers many opportunities for those with the skills and knowledge to succeed. If you’re considering taking the leap into this rewarding career, it’s ideal to take an IT support course. Here's why you should take one.

Techtalk

5 Career Change Obstacles and How to Overcome Them

Whether you’re considering a shift due to dissatisfaction in your current role or a desire for new challenges, it’s natural to feel overwhelmed by the uncertainties that you’ll face.

Techtalk

4 Signs It's Time for a Career Change and Why The IT Industry is a Great Choice

Many professionals find themselves at a crossroads, contemplating whether it’s time to make a career change. Fortunately, embarking on a career change is not only common but it is also a valid option for those seeking greater fulfillment in their lives.

Techtalk

What does an IT Support Specialist do and how can you become one?

Are you someone who enjoys solving technical puzzles, assisting others with their computer-related issues, and keeping systems running smoothly? If so, a career as an IT support specialist might be the perfect fit for you.

Techtalk

Why Private RTOs like Lumify Learn are the Top Choice for Employers

When choosing an RTO, you mainly have two options: public and private/independent RTOs. While both public and private RTOs have their own advantages and disadvantages, a new report has found that employers actually prefer independent RTOs.

Techtalk

Ways School Graduates of 2023 Are Getting Real-World Experience

In this blog, we will discuss the many opportunities for high school graduates to get real-world experience and how you, as a parent, can play a pivotal role in fostering their development and ensuring their success in upcoming endeavors.

10 - 2024 IT Trends School Gradueates should be aware of

Techtalk

2024 IT Industry Trends School Graduates Should be Aware of

If you plan to start a career in the IT industry after graduating from high school, it’s important to be aware of the latest trends going on. This blog will list some of those and discuss how Lumify Learn can give you a head start in the IT industry.

Techtalk

5 Steps to Help Your Child Decide Their Career Path

Students face many challenges and uncertainties when exploring different career options. That’s why it’s essential to guide them through a process of career exploration and planning that will help them discover their passion and potential.

6 - Encourage your child to pursue their passions

Techtalk

Nurturing Your Child's Career Dreams: A Parent's Guide

As a parent, you play a vital role in shaping your children's future, guiding them towards careers that not only bring financial security but also ignite their inner fire and enthusiasm.

7 - Top 5 skills employers look for in a Candidate

Techtalk

What Soft Skills Do Employers Look for in a Candidate?

Getting a job isn’t just about having the right qualifications and technical skills, as it’s also important to arm yourself with soft skills. Soft skills are personal attributes that help you interact effectively with others in the workplace.

9 - IT Industry Distruptors Taking the Tertiary education system by storm

Techtalk

IT industry disruptors taking the Tertiary Education System by storm

The IT industry is offering new solutions and opportunities for education. But what does this mean for your child, who is preparing to enter the tertiary education system? How can they adapt to the new realities and challenges of the digital age?

Techtalk

What Opportunities Do High School Leavers Have?

If you’re a high school leaver, you may be wondering where you need to go next after graduation. In this blog, we will discuss some of the exciting opportunities that young people like you can take advantage of, and how you can benefit from them.

Techtalk

5 Simple Steps to Turn Your Passion into a Career

Now that you have an idea which path to take after graduating high school, you can explore the next step in your journey – turning your passion into a career. In this blog, we will discuss five simple steps that you can take to do just that.

Techtalk

Why are Students Thriving with These New Tertiary Pathway Options?

Plenty of new tertiary options have emerged for school leavers, each offering a diverse set of opportunities and advantages. These provide students the chance to explore their interests, develop their skills, and gain valuable experience.

Techtalk

Vocational vs. Higher Education: Which One Should You Go For?

You stand at the crossroads of your educational journey, ready to take the next step towards your future. But there’s a dilemma on your mind: should you go for the tried-and-tested path of higher education, or set foot into vocational training?

Techtalk

What are the Differences Between ITIL 3 and ITIL 4?

In this blog, you will learn about the ITIL 3 and ITIL 4 frameworks and the benefits of taking Lumify Learn’s IT Service Management Professional (ITIL® 4) boot camp course.

Techtalk

Lumify Learn: Bridging the Gap for Visa Holders in Australia Seeking Employment

Are you an international student who has recently graduated in Australia and is now on the hunt for a job? If you are struggling to find work due to the lack of local work experience, you are not alone.

Techtalk

Why is 2024 the Perfect Time to Start Your IT Career?

Are you looking for a way to break free from the monotony and limitations of your current career where you’re doing the same things over and over again? If so, you might want to consider joining the IT industry.

Techtalk

5 Reasons Why You Should Study an IT Course With Lumify Learn

Have you ever considered working in IT, but felt intimidated by the technical skills and qualifications required? Or maybe you are already working in IT but want to advance your career or switch to a different specialisation. You are not alone.

Techtalk

Lumify Group Launches Lumify Learn, its Newest Online Consumer IT Training Brand

The Lumify Group is thrilled to announce the launch of Lumify Learn – the company’s newest online consumer ICT training brand.

Techtalk

Why ITIL is essential for the IT industry

The Information Technology Infrastructure Library (ITIL) offers IT business owners, managers, and professionals with a series of valuable guidelines for helping define, manage, and improve one’s IT operations.

Techtalk

5 Tips for Retraining Into a New IT Career

Retraining for a new IT career not only offers an exciting new challenge – but it can also bring forth potentially higher pay, new competitive skills, and the opportunity to explore emerging sectors in this evolving industry.

Techtalk

ICT30120 Certificate III in Information Technology - Elective Focus Basic Cyber Security

Techtalk

6 entry-level IT jobs and how to get them

Techtalk

The benefits of micro-credentials

Techtalk

What Can I Do With a Certificate III In Information Technology?

Techtalk

Kickstart Your Tech Career With ICT30120 Certificate III In Information Technology

Techtalk

5 Factors To Consider When Choosing An Online IT Course In Australia

Techtalk

What educational expenses are tax-deductible?

Press Release

Lumify Learn expands portfolio with ten new courses to help address ICT skills shortage

Techtalk

What jobs can I get with a Diploma of Information Technology?

a businessman looking at a screen of statistics

Techtalk

10 things you should know about ICT

a woman at a computer wearing a headset and laughing

Techtalk

New to online learning? Here’s what you need to know

Techtalk

What you can do with a Diploma of Information Technology

Techtalk

5 top skills every IT tech needs

a degree certificate rolled and tied with a red ribbon

Techtalk

The value of a nationally-accredited certification, now and into the future

Techtalk

What jobs can I get after a Diploma of Information Technology?

1 white rubber duck amongst a collection of yellow rubber ducks

Techtalk

How to get noticed without industry experience

Techtalk

The Top IT Career Trends of 2021

three students laughing at a laptop screen in an work setting

Techtalk

4 Top Tips for Online Learning Success

Why Study IT Support?

As the world shifts towards the digital space, the demand for tech specialists, especially IT support professionals, has never been higher. Emerging technologies are reshaping traditional careers and creating new opportunities in areas like cybersecurity, cloud computing, and data analytics. With organisations becoming increasingly reliant on tech, IT support specialists play a crucial role in maintaining the digital infrastructure of companies.

The IT support field offers excellent career progression with opportunities to develop both technical skills and essential soft skills like communication and problem-solving. The sector is expected to grow by 17.4% by 2026, with salaries ranging from $59,354 AUD to $74,000 AUD per year. Additionally, 83% of IT support professionals work full-time, making it a stable career choice. The knowledge gained through IT support training also helps future-proof your career, as 87% of Australian jobs now require digital literacy skills.

With the transferable skills acquired through IT support certification programs, you can branch into other in-demand IT roles like cybersecurity, networking, and cloud computing. Learn IT support from entry-level courses such as the ICT30120 – Certificate III in Information Technology, which can serve as a stepping stone to more advanced certifications like the ICT40120 – Certificate IV in Information Technology. These IT support courses will prepare you for exciting opportunities in the tech industry.

100% online learning

Our industry-leading ICT courses and web-based learning environment are available to you 24/7.

Payment Plans

Contact us to learn more about our flexible monthly payment plans.

With options ranging from 8 to 24 months, you can start paying as little as $58.46 per week.

Support every step of the way

Our team will make sure you finish what you start. Our Trainers, Mentors and Student Support Team will be there for you at every step.

IT Support Courses

0

0 +

0 %

Our course offerings

Career opportunities

Tech Talk

Why Study IT Support?

0
+

0
%