IT Service Management Professional (ITIL® 4)

IT Support
Boot Camp
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IT Service Management Professional

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Everything you need to launch your IT career and develop your technical problem-solving skills.
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Course overview

Digital transformation has altered the IT landscape significantly in the past years. IT service management (ITSM) helps all organisations, regardless of the industry or business sector, provide IT services using the most efficient and economical methods.

With this in mind, Lumify Learn designed the IT Service Management Professional course to provide you with an end-to-end operating model for the creation, delivery and operation of tech-enabled products and services.

As part of the course curriculum, we will introduce you to the IT Infrastructure Library® (ITIL®) and prepare you to take the ITIL® 4 Foundation Certificate exam, eBook and exam voucher included.

ITIL® 4 is the most widely adopted approach for IT service management (ITSM) in the world. This certification will enhance your employment prospects and make your skills more competitive, demonstrating a clear understanding of how to create and deliver services for the modern digital world.

Whether you have worked in IT or are brand new in this space, this course provides comprehensive, practical, and proven guidance for establishing a service management system.

ServiceNow module

ServiceNow is a cloud computing platform that offers a range of tools and applications for managing IT services, customer service, and other business operations. It is a single platform that can be used to automate and streamline workflows, improve customer satisfaction, and reduce costs.

ServiceNow is used by a wide range of organizations, including Fortune 500 companies, government agencies, and small businesses.

ServiceNow skills go hand in hand with ITIL knowledge and it’s an excellent addition for the ITIL4 certificate.

The benefits of completing Lumify Learn's IT Service Management Professional Course

The ITIL® 4 Foundation course is a foundation-level learning path to help you kick off your career in IT, equipping you to work in a variety of roles across a range of industries. This is a skill with increasing demand from employers – with the rapid changes in the IT industry, organizations need a robust framework for IT service management to ensure high customer and employee satisfaction.

The course includes a valued and widely recognised certification to ensure you have the skills and the best chance of securing employment in this field.

This course will take 3 months to complete (with no prerequisites), and help you develop in-demand skills, positioning you for a rewarding career in technology project management.

In our tailor-made program, you will have access to our dedicated mentors – experts in the industry who will guide you through your course content and connect you with the latest resources, tools and communities.

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Lumify Edge

Bridging the gap between learning and earning, Lumify Edge supports our students in their transition from study to their next IT role. Enhance our students’ personal brand ready for job interviews, direct access to exclusive Lumify Group job portal and internship opportunities.

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Job Ready Skills

Earn certifications in high demand in Australian and Internationally – Fast.  Gain the skills you need to jumpstart your career in IT with our Learn-Practice-Test-Repeat approach. Fast tracking our students to success.

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Support

Discover the power of quality mentors. Our Mentors are experienced industry professionals who will guide you in your studies and help you to leverage your skills in real work scenarios.

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Flexible Study

Study on your own schedule. Manage your studies around work and family while still enjoying your life. You even have the option to fast-track and finish your studies ASAP.

Course Structure

IT Service Management Professional (ITIL® 4)
clock icon 3 months
computer icon 100% online learning
certificate icon ITIL® 4 Foundation

The IT Service Management Professional course is made up of the ITIL® 4 Foundation certification, provided through PeopleCert. The course is comprised of the topics outlined below:

  • Overview of Service Management and the introduction to ITIL® (Information Technology Infrastructure Library).

  • Introduction to the mentality and culture of how to serve the clients, and the service economy and understand your role in the Service Value Chain.

  • A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services.

  • The guiding principles of ITIL® 4.

  • The four dimensions of Service Management.

  • Key concepts from Lean, Agile, and DevOps, and why these are important to deliver business value.

ServiceNow is a cloud computing platform that offers a range of tools and applications for managing IT services, customer service, and other business operations. It is a single platform that can be used to automate and streamline workflows, improve customer satisfaction, and reduce costs.

ServiceNow is used by a wide range of organizations, including Fortune 500 companies, government agencies, and small businesses.

ServiceNow skills go hand in hand with ITIL knowledge and it’s an excellent addition for the ITIL4 certificate.

Mentors

Evan Xia
Evan Xia
Data and AI, Web Development, and IT Support Mentor
Evan brings his wealth of expertise as a seasoned consultant specializing in customer relationship management systems and software integration. He embodies the essence of a true team player, showcasing exceptional leadership and communication skills.
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Lumify Edge

Lumify Edge is designed to provide you with the tools you need to launch a fulfilling and well-paid IT career.

By enrolling in the course, you will be eligible to take part in Lumify Edge where we connect you with those recruiting for positions in the market along with Internship opportunities.

Learn more

Career opportunities

IT Support Technician
Discover the daily responsibilities, essential skills, and qualifications of an IT support technician in Australia. Learn about industry opportunities, employment growth, and salary potential.
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ICT Support Officer
Discover the education and skills requirements to pursue a career as an ICT support officer. Learn about industry growth, salary potential, and employment opportunities within Australia.
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ICT Project Manager
Find out what it takes to pursue the role of an ICT project manager. Explore industry statistics, salary potential, and the daily duties of the job.
Read more

Student feedback

Enrolment information

The course requires no prerequisites; even if you are brand new to the industry, with the right attitude and appetite to learn, you will be able to join the course.

You will begin your study in a cohort with your fellow students – from there, you will have twelve months to complete the course, entirely at your own pace.

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Tech Requirements

While there are no prerequisites for the course, you will need to have access to a laptop or desktop computer with a reliable internet connection.

Lumify Learn accepts no responsibility for personal electronic devices that are utilised for the course and undertakes no responsibility to investigate their damage.

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Exams

The course includes one exam that need to be undertaken in-person at a testing centre near you, or in an online proctored environment. Exam fees are included in the cost of the course. Lumify Learn provides you with exam vouchers to register for this exam.

What happens next?

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A course advisor will call to chat about your course and set up a time for you to get started

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You will then be invited to complete the Student Enrolment process to secure your spot in the course

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Once your enrolment has been submitted, our Student Support Team will contact you to confirm your enrolment

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If all your documentation is in order, you will then be invited to attend an online orientation

Payment information

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Upfront Payment

RRP: $2,499

1. Pay upfront $2,250 fee.
10% discount - a saving of $249.

2. Talk to a Course Advisor to learn more about our 8-24 month payment plans.

The ITIL® 4 framework provides a common language and a structured approach to IT service management that can help organisations improve their efficiency, effectiveness, and customer satisfaction while also reducing costs.

ITIL® 4 has been on Lumify Learn’s ‘to do list’ for some time now.  Not only is the ITIL® 4 framework core to communications and process in the IT Industry – it’s been Lumify Work’s most popular course for the past 2 years.  This means that Government, large corporates and Australian business are upskilling their teams (not just IT staff) every week in ITIL® 4.

Understanding and being proficient in the framework and processes of your future employer will help move you to the front of the interview queue.  If your future employer doesn’t currently follow the ITIL® 4 framework – you may be instrumental in introducing new processes and procedures to improve their IT services, reduce costs and improve their customer service.

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