We have a mix of both nationally recognised courses and globally recognised vendor certifications. Nationally recognised qualifications can be identified with the Nationally Recognised Training logo. The Vendor Certifications will show the vendor name eg. Microsoft, AWS, CompTIA

Lumify Learn’s IT support courses will explore all the essentials of providing ICT-related client assistance, including:

• Providing first-level, remote help desk support

• Troubleshooting IT equipment, hardware, and software

• Identifying and reporting online security threats

• Troubleshooting applications and OS users

• Server/network installation, management, and maintenance

Additionally, you’ll explore other specialised areas of cyber security and networking. The potential skills you’ll build may include:

• Network systems administration

• Introductory programming

• Cyber security risk management

• Developing simple web pages

Plenty of workers in the IT support field carry a vocational education and training (VET) qualification. According to Labour Market Insights, 32.4% hold either a Certificate III, Certificate IV, Diploma, or Advanced Diploma qualification. Pursuing such training is often recommended for this field, as it equips you with the essentials in IT management and client support while verifying your skills as “industry standard” for the job market.

Additionally, VET qualifications are typically highly flexible and are completed in a shorter timeframe compared to traditional degrees – quickly arming you with the job-ready skills you need to start pursuing job opportunities. Lumify Learn is an example of training provider that offers such credentials through flexible online courses.

Apprenticeships and traineeships are also available in this field, allowing you to train on-the-job towards a qualification. Such pathways are also favoured for their ability to offer formal training while giving you a first-hand look into the actual industry and work environment.

Successful IT support professionals are excellent communicators, as much of their work is focused on assisting others with ICT-related use and maintenance. Having the skills to explain technicalities in a clear, concise, and jargon-free manner is thus essential. Strong customer service skills go hand-in-hand with this, as you’ll need the patience and interpersonal skills to navigate a user’s technical problems and provide satisfactory solutions.

Thus, IT support specialists are also keen problem-solvers, and are able to approach issues in a critical, logical manner. They also have an excellent eye for detail, helping them not only break down user issues but also assess IT systems for any potential risks or security weaknesses.

Of course, a comprehensive knowledge of the field is critical. Reliable IT support workers require through expertise of computer systems and how they work, along with common solutions; emerging technologies; and when to replace or upgrade existing equipment or software.