QA_DOC_09_01 Student support list

Lumify Learn prides itself on offering the very best student experience for each of our valued students. We encourage students to work with our qualified staff, where you may feel that you require further assistance to progress in your studies.

If we cannot offer the assistance you need, we will refer you to one of our expert referral services. All our support activities are in strictest confidence. Please talk to one of our staff in the first instance – that may be as part of your application process.

We are here to help you.

QLD Service Provider

Type of Service



Lumify Learn (business hours)

Study support

Administration Manager

Name: Adelle Emmery

Email: [email protected]


1:1 tuition

Study support and general enquiries


Link to various social security payments for domestic students who are unemployed, carers, parents, people with disabilities, Indigenous Australians, students, apprentices and people from diverse cultural and linguistic backgrounds

1300 169 468



Workplace wellbeing resources


Australian Red Cross

Crisis assistance and referrals

Get help | Australian Red Cross



Mental health services for under 25 year olds



Mental health services


Beyond Blue

Mental health services


Reading and Writing Hotline

Literacy helpline

or 1300 655 506


Legal Aid QLD

Legal services and advice including access to Justice of the Peace


Anglicare Financial Counselling

Financial assistance and advice



Financial Counsellors Hotline

Financial assistance and advice

1800 007 007


Emergencies (life threatening)

Emergency services


Police Headquarters (24 hour): 131 444 for general enquiries


National Home Doctor Service:

Medical services

13 74 25 (Available on after hours only)

Medicare or by payment

Reach Out

Addiction services


Sexual Health

Information related to safe sexual activity


Child Care Access Hotline

Family Assistance

1300 364 277


Poisons Information Centre


13 11 26


Learning Support

In additional students will have access to the following:

Learning material for the following vendor aligned courses to support their learning and preparation for the industry. Vendor certifications can be included at an additional cost.

Azure Dev Tools provides developer tools and learning resources that students need to build their cloud-based skills. It also allows students to build, deploy, and manage applications with comprehensive Azure cloud services.

Lumify Group is Australia’s largest provider of corporate IT and process training, with the widest portfolio of strategic partners and courses in Australia. Lumify Group assists organisations and individuals in the IT industry remain up to date with new processes, technology and platforms to reduce risk and enable efficient business practices.

LinkedIn Learning you will gain unlimited access to the global leader in online video training, an on-demand library of high-quality instructional videos covering a vast range of software, business and creative skills. LinkedIn Learning combines industry-leading content from with personalized course recommendations based on insights from LinkedIn’s network.

This is not an exhaustive list. We welcome your feedback on whether these services meet your needs and any other service agencies with which you would like us to consider connecting you. Please contact our Administration Manager or RTO Manager.